Shipping Information

*We are not responsible for any duties, fees, or taxes you may incur associated with the shipping/handling fees of international and non-international orders. It is your responsibility to pay all duties, fees, and taxes when you pick up your parcel at the post office.

Due to UPS surcharges and variations in size, weight, shipping content, and ship to location, shipping and handling charges are subject to change at any time.

Standard Shipping Rate - Online Orders

Our standard shipping method is UPS Ground and is FREE on all orders shipped to the 48 continental states that total over $35.00. Most of our online orders will be shipped via this method, unless otherwise specified by the customer or required by the nature of the order. UPS Ground rates are FREE to the continental 48 states unless your order totals less than $35.00, in which case we will ship via U.S. Mail at a cost of $6.50 for domestic and $20.00 for international.

Phone and Mail Orders

Phone orders are NOT eligible for free UPS Ground shipping offer. When placing a phone order, one of our customer service representatives will give you the best shipping rate for your "ship to" location.

Overnight Shipping

Our standard overnight method is "UPS Next Day Air Saver" (guaranteed delivery by 6 p.m.) Rates for this method range between $13.00 - $55.00 per order, with the average rate usually being about $28.00 - $30.00. UPS Next Day Air Saver is the cheapest of three overnight methods offered by UPS. There is also "Next Day Air Early AM" (delivered by 10:30 a.m.) and "Next Day Air" (delivered by 3 p.m.). Any of the 3 overnight methods get the package to its destination by the next business day after it ships. UPS Saturday Delivery is available for an additional $15.00.

Hawaii and Alaska

We charge only $5.00 for shipping Priority Mail to Alaska & Hawaii on orders totaling over $35.00 ($8.00 if under $35.00). Hawaii & Alaska orders will be shipped via Priority U.S. Mail automatically (add $3.50 if you want insurance) unless another method is specifically requested. Hawaii & Alaska orders receive an additional $10.00 charge on top of the normal rate when shipped via UPS Next Day Air or UPS 2nd Day Air. Please specify if you want insurance.

Note: If you do not request insurance, you order will automatically be shipped without insurance and we will not be held responsible for lost packages.

International Orders

Most international orders need to be shipped via U.S. Mail. Shipping rates on such orders start at $20.00 and go up from there and may require an additional $3.50 for insurance. Most of our international orders for one or two pair run about $38.00 (for shipping). Please specify if you want insurance. Due to certain factors such as weight, size, content, insurance, etc., we may need to adjust the shipping and handling rate used during your online checkout process and reserve the right to change this at any time.

Note: If you do not request insurance, your order will automatically be shipped without insurance and we will not be held responsible for lost packages.

If you are having your order shipped internationally, you may need to pay additional fees (duty fees or taxes) on the goods when you pick them up at the post office. These fees vary based on the country, and we CANNOT mark "gift" on the customs form to have the fees waived.

PO Boxes / APO Boxes

UPS will not ship to PO Boxes or APO addresses. If the product must be shipped to a PO Box or APO address, then U.S. Mail (add $3.50 for insurance) will be the method of delivery. If you would like us to ship your order using something other than US Mail, then contact us or e-mail us at info@sheepskinshoestore.com to specify the method you wish to use when shipping your order.

Package Retrieval

A $15.00 handling fee will be charged for any package retrieval and/or call tags issued as a result of a customer changing or canceling an order after it is processed. This applies to orders shipped and processed before we receive email notification from customers trying to to change or cancel their order(s).